Terms of service
TERMS & CONDITIONS
The website owner, including subsidiaries and affiliates (www.roujeofficial.com or “Rouje” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“users” or “visitors” cumulatively referred to as “you” or “your”
The term www.roujeofficial.com/or roujeofficial.com or ‘us or we refers to the owner of the website whose registered office is 22A Loudon street, Calcutta, West Bengal 700016. The term ‘you refers to the user or viewer of our website.
- The user agrees access to their contact details such as customer name, email address, account password, phone number, shipping address and previous orders and transactions (including product and pricing details, the date of purchase, transaction information. Payment history, ).
- The user’s transaction or banking details (such as credit/debit card number, cardholder name, expiration date, and CVV and or other information as required for internet banking or other payment instruments) is not held or accessed by the website but is held by our payment gateway partner. Our payment gateway partner is “Pay” and is “PCF Compliant which ensures the highest standards of protection of and security for your
- All content included on this site (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rouje or its content suppliers and is for your general information and use The compilation of all the content on this website is the exclusive property of Rouje. The software used on this website is the property of Rouje or its software suppliers. It is subject to change without notice.
- Neither Rouje nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. There might be variations in the colours portrayed on the website and the actual product due to the use of professionally shot images.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific
- This website contains material which is owned by or licensed to This material includes; but is not limited to, the design.layout.look, appearance and graphics: Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and or be a criminal offence.
- From time to time, this website may also include links to other These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
- While Rouje has made every effort to display the product colours as accurately as possible, complete accuracy is not guaranteed as computer monitors and screens of users’ electronic devices vary.
- Rouje merchandise is hand made in India and is very delicate, if the product is not taken care of or is mis-handled it can lead to damages to the merchandise and Rouje is not liable for the same. Rouje does not advise rough handling of our products.
- The price of Rouje merchandise is inclusive of GST. The VAT charged will depend upon the order’s shipping The tax rate applied to the order will be the combined tax rate for both state and local tax rates, in accordance with the shipping address. Rouje reserves the right to collect taxes for shipping charges wherever applicable.
You may not create a link to this website from another website or document without Rouje’s prior written consent.
We, at Rouje, strive to build a pleasant and satisfying shopping experience for our clients. At Rouje, we practice and strictly follow our standard company protocol across all direct points of sales, that is, to not endorse any return or exchange policy irrespective of domestic or international order, neither on/off the rack pieces nor on the made to order ones.
However, we accommodate exceptional cases under the below-mentioned circumstances:
- If the garment ordered from Rouje is not received in good condition, that is, it is damaged or defective.
- If the garment exhibits an irreparable issue against the client specifications, for example – fabric covering, length issue, etc.
We would be happy to cater to client queries or grievances in such situations and see what best we can do to resolve any issue. Clients can get in touch with us over a call, Whatsapp us during business hours, and also share their grievances over an email. The shared email should clearly state the client issues along with reference images of the problematic areas in the garment within 48 hours of receiving the garment.
Kindly note that the customer can send the outfit back only when he/she has received confirmation regarding the same from Team Rouje. Unsolicited returns will not be received without authorization and customers will be held accountable for scheduling and managing the pick-up of products sent without prior intimation. While returning the outfit please ensure that the returned merchandise should be in its original state, that is, it should be unused, and properly sealed in its original packaging. Once the garment is received please be informed that the sole discretion of accepting the return and exchange of the rejected garment lies with the Rouje Team. This decision shall be based on the communicated timelines and quality of the returned garment.
Also, in case Team Rouje approves the return and exchanges, a credit note with a maximum validity of 1 year, which can be availed even during sale time, redeemable only at Rouje (via Instagram or website) and our flagship stores will be issued. It should be noted that we do not offer any returns or exchanges on discounted outfits. Also, all issued credit notes are exclusive of any applicable shipping duties or tax amounts. These credit notes are issued for the MRP amount only.